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However you choose to contact us, you're in control.
This is where someone friendly will ask if you want to speak to a counsellor.
Counsellors write some notes about what you tell them. Calls may be chargeable from mobiles and the number will appear on your mobile bill. And emailing our counsellors gives you the space to say exactly what you want, in the way you want.
They also keep notes for 1-2-1 counsellor chats and emails and save copies of what you’ve said in a chat or email. They keep notes to help understand what you’re going through and support you if you contact us again. To call us free from the Channel Islands, try using a landline or phone box. You can share as much detail about yourself as you like.
If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.
They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some of their time to volunteer as counsellors.
We know that lots of young people live in the UK but might not speak English.
Sometimes having to wait to get through to a counsellor can be difficult. Hanging up and calling back means you’ll go to the back of the queue.Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes.But this could be less or more depending on what help you need.If you were talking about something serious like getting help with self-harm or suicidal thoughts, it’s important to let the counsellor know if you feel safe or not. Childline is a free number, so anyone can call us at any time.Every young person who contacts us is important and we do our best to answer every call as quickly as possible.
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And only young people in the UK can sign up for an account and use the 1-2-1 counsellor chat, email and message boards on our site.